Alankar Mahal - Fine Jewellery

Customer Protection

Last Updated: 27 May 2026

3 Days Window

Request return or exchange within 72 hours of delivery

Single Exchange

Exchanged items cannot be returned or exchanged again

Opening Video Required

Mandatory uncut video for damage/defect claims

7-10 Days Refund

Refunds processed within 7-10 working days

Section 1

Return & Exchange Time Frame

Customers can request a return or exchange within 3 days (72 hours) from the date of delivery. Requests raised after 3 days of receiving the order will not be accepted under any circumstances.

Section 2

Eligibility Criteria

To be eligible for a return or exchange:

The product must be unused, unworn, and in its original condition.
The item must be returned in the original packaging box along with the invoice.
All original tags, labels, and barcodes must remain intact.

Section 3

Important Conditions

Single Exchange Policy

Once a product has been exchanged, it will not be eligible for any further exchange or return.

Incorrect Bangle Size

If an incorrect bangle size is selected by the customer, an additional ₹200 shipping fee will be charged for the exchange process.

Refund Restrictions

Refunds will not be issued for reasons related to personal preference, such as:

Change of mind
Color preference
Design preference

In such cases, only exchange will be offered, subject to stock availability.

Section 4

Non-Returnable / Non-Exchangeable Items

Due to hygiene and quality assurance reasons, the following items are not eligible for return or exchange:

Nose Pins
Nolaks
Tiklis priced below ₹300

Section 5

Shipping & Handling Charges

Shipping charges may vary depending on the order value.
Customers are responsible for applicable shipping costs wherever necessary.
For doorstep pickup services, a nominal fee of ₹100 per package will apply.
This charge will be waived only in cases of:
- Manufacturing defects
- Wrong product delivery

Section 6

Mandatory Parcel Opening Video

To claim any issue related to:

Damage
Missing items
Defective products
Incorrect products

A clear and uncut parcel opening video is mandatory.

Without proper video proof, claims will not be accepted.

Section 7

How to Request a Return or Exchange

To initiate a return or exchange request, please contact us within 3 days of delivery.

Email Address: alankarmahal@gmail.com

WhatsApp / Customer Support: +91-90643 18616

Our support team will guide you through the process and arrange a pickup if required.

Section 8

Return Methods

a. Doorstep Pickup

We can arrange a pickup from your location at your convenience.

Pickup Charge: ₹100 per package
Free pickup for defective or wrongly delivered products

b. Self-Shipment

Customers may also return the parcel through any reliable courier service to the address provided by our support team.

The return shipment must be dispatched within 3 days of receiving the order.
After dispatch, kindly share the courier receipt or tracking/AWB number with us.

Section 9

Refund Process

Inspection

Once the returned product is received, it will undergo a quality inspection. Refunds will be approved only if the item meets our return eligibility criteria.

Refund Timeline

Approved refunds will be processed within 7 to 10 working days after successful inspection.

Deductions

Prepaid Orders: ₹100 will be deducted towards shipping charges.
COD Orders: ₹200 will be deducted for shipping and handling charges.

Refund Method

Prepaid Orders: Refund will be credited to the original payment method.
COD Orders: Customers will need to provide bank account or UPI details for refund processing.

Section 10

Cancellation Policy

Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation requests will not be accepted.
For prepaid orders cancelled before dispatch, refunds will be processed to the original payment method within 7 to 10 working days.

Our Commitment

At Alankar Mahal, we value trust, transparency, and customer satisfaction. Our Return & Exchange Policy is designed to maintain fairness while preserving the quality and exclusivity of our jewellery collections.

Thank you for choosing Alankar Mahal — where tradition meets elegance

Quick Process Guide

Within 3 days of delivery via email or WhatsApp

Share Opening Video

Provide uncut parcel opening video for damage/defect claims

Return Shipment

Arrange pickup or self-ship within 3 days

Quality Inspection

Product inspected for eligibility

Refund / Exchange Processed

Within 7-10 working days

Need Help?

Email Address

alankarmahal@gmail.com

WhatsApp / Customer Support

+91-90643 18616

Our Policy

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